We put a digital colleague on your website that knows your products, stock and policies. It answers in chat or voice, in the customer’s own language, at any hour, and passes warm leads to your team with the conversation attached.
At least 3x improvement on the process we take on, with our fee tied to it.
Customers expect an answer when they ask, not when the office opens. Enquiries that arrive in the evening, at the weekend or in another language wait, and many never come back.
Generic chat tools guess. An answer that is not drawn from your own current information can lose a sale or mislead a customer, and nobody can see where it came from.
A digital colleague on your website that answers customers in their own language, day and night, and hands warm leads to your team.
It answers from your products, stock and policies, read at the moment the question is asked, with the source shown.
Customers ask in their own language and get the answer in the same language, by chat or by voice.
When a person is needed, the enquiry goes to your team by email with the whole conversation attached.
Every question and answer is recorded, so you can see what customers ask and improve the answers over time.
We connect the website pages, documents and systems the answers should come from.
You choose what it may answer, which pages it may link to and when it hands over to a person.
One line of code or a WordPress plugin puts it on your website.
We review the conversations with you and add sources and actions as you grow.
Your team works about 8 hours a day. The agent answers 24 hours a day, every day, so each enquiry is answered when it arrives, not when the office opens. That is where the 3x comes from.
At least 3x improvement on the process we take on, with our fee tied to it.
Every system we build keeps a person in charge of the outcome, and every action is logged.
Data is classified and protected before any model sees it, and access follows each user.
Built on Microsoft Azure. Deploy in Sendient’s tenant or your own Azure, AWS or Google Cloud, with data kept in-country.
We never train models on your data. What you share stays yours.
Sendient holds Cyber Essentials Plus, ISO 27001, ISO 9001 and Investors in People. See our certifications
In progress ISO/IEC 42001 (AI management systems): Stage 1 complete.
SmartRetriever is the engine behind it, and you can try it on this website.
See SmartRetriever →
Testing, inspection and compliance. Any standard, more than 100 integrations and a mobile app for inspections on site.
See SmartAssessor →
For schools, universities and professional bodies. Marks written and typed work, detects AI, tailors learning and runs oral assessment in Teams.
See SmartEducator →
Agent-led interviews in Teams, CV and job matching on meaning, screening and shortlisting, working around the clock.
See SmartRecruits →Something else on your mind? Ask us directly and a person will reply.
Ask a questionIt answers in the customer’s own language, by chat or by voice.
It hands the enquiry to your team by email, with the whole conversation attached, so nobody has to ask the customer to start again.
Only from the sources you connect, such as your website, documents and product data. Every answer shows where it came from.
Before work starts we agree the measure and the baseline with you. Our proposition is at least 3x improvement on the process we take on, with our fee tied to it.
Answers from your documents, systems and records through SmartRetriever, current, cited and permission-aware.
Read more →
More than a listener. An agent that steers the meeting like your most experienced expert, brings in the right people and facts, and sees every action through.
Read more →
Manual processes rebuilt around agents that pull from your systems, with a person signing off what matters.
Read more →At least 3x improvement on the process we take on, with our fee tied to it.
