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AI process automation

AI process automation that changes the work itself.

We find the manual processes where AI changes the work itself, then rebuild them around agents that pull from your systems, check their work and hand the decision to a person.

At least 3x improvement on the process we take on, with our fee tied to it.

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Today and rebuilt

The problem

A woman working through documents and a computer in an office
Today

Much of the working day goes on copying between systems, checking policy, chasing approvals and re-keying data. A chat tool helps one person with one task, and every process stays exactly as it was.

Automation that only goes fast makes mistakes quickly. The right design balances speed with reasoning, so each step uses the model that fits it and a person signs off what matters.

A confident woman smiling at work with her laptop
Rebuilt

Manual processes rebuilt around agents that pull from your systems, with a person signing off what matters.

The work, rebuilt

What we build

  • 01

    Processes rebuilt around agents

    Each process redesigned so agents do the reading, checking and drafting, with human sign-off where it counts.

  • 02

    Connected to your systems

    Agents pull from your systems and records through their APIs, rather than relying on copy and paste.

  • 03

    Speed balanced with reasoning

    Each step runs on the model that fits it, from fast real-time models to private models for restricted data.

  • 04

    Agents that work around the clock

    Agents in your private cloud that keep working overnight, with every action logged.

Four steps

How it works

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  1. Step 1

    Find

    We find and rank the processes worth rebuilding.

  2. Step 2

    Redesign

    Each one is redesigned around agents, checks and human sign-off.

  3. Step 3

    Build

    We build it in your environment and measure it against the goal.

  4. Step 4

    Hand over

    Training, documentation and support, so your team owns it.

3×
At least 3x

What 3x is measured against

For process automation, 3x is measured on the process itself, such as cases handled per person or the time from request to completion, against the baseline we agree before we start.

At least 3x improvement on the process we take on, with our fee tied to it.

Safe by design

Controls and governance

  • A person in charge

    Every system we build keeps a person in charge of the outcome, and every action is logged.

  • Data protected first

    Data is classified and protected before any model sees it, and access follows each user.

  • Your cloud, in country

    Built on Microsoft Azure. Deploy in Sendient’s tenant or your own Azure, AWS or Google Cloud, with data kept in-country.

  • Never trained on your data

    We never train models on your data. What you share stays yours.

Sendient holds Cyber Essentials Plus, ISO 27001, ISO 9001 and Investors in People. See our certifications

Cyber Essentials PlusISO 27001ISO 9001Investors in People

In progress ISO/IEC 42001 (AI management systems): Stage 1 complete.

See it working

Built by Sendient

  • Used in this serviceSmartRetriever

    SmartRetriever powers the chat, answering from your own documents and systems with every source shown.

    See SmartRetriever →
  • SmartAssessor

    Testing, inspection and compliance. Any standard, more than 100 integrations and a mobile app for inspections on site.

    See SmartAssessor →
  • SmartEducator

    For schools, universities and professional bodies. Marks written and typed work, detects AI, tailors learning and runs oral assessment in Teams.

    See SmartEducator →
  • SmartRecruits

    Agent-led interviews in Teams, CV and job matching on meaning, screening and shortlisting, working around the clock.

    See SmartRecruits →
Good to know

Questions

Something else on your mind? Ask us directly and a person will reply.

Ask a question

Which processes are best to automate first?

Processes with a lot of reading, checking, re-keying or chasing, where a person still needs to make the final call. We rank them with you by value and risk before we build anything.

How do the agents connect to our systems?

Through your systems’ own APIs and connectors, so data is read and written where it lives, with permissions and an audit trail.

What does balancing speed with reasoning mean?

Each step uses the model that fits it. Fast models handle simple, time-sensitive steps, and reasoning models handle the judgement calls. We route every task to the best model for the requirement. That means models from OpenAI, Anthropic and Google, and open-source and open-weight models where appropriate, accessed securely through Microsoft Foundry on Azure. We never train models on your data.

How is the fee tied to the result?

Before work starts we agree the measure and the baseline with you. Our proposition is at least 3x improvement on the process we take on, with our fee tied to it.

Related services

  • Company intelligence

    Answers from your documents, systems and records through SmartRetriever, current, cited and permission-aware.

    Read more →
  • The AI software factory

    Software built to a precise specification by agents in parallel workstreams, with every change reviewed and tested.

    Read more →
  • AI strategy and governance

    Direction, policy and controls for AI, proven on a real process so your board and your people can trust it.

    Read more →

Tell us the process you want to change.

At least 3x improvement on the process we take on, with our fee tied to it.

Start a conversationsolutions@sendient.ai
Sendient Sendient is an AI consultancy. We redesign how work gets done and build the systems that run it.
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