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Assessment as a service

The judgement of your best expert, applied to every case.

In almost every organisation, experienced people are told what to look for, receive the evidence and decide whether it is right. CVs against a job spec, invoices against a contract, claims against a policy. We build AI that makes those checks the way your experts do, highlights the exact evidence behind each outcome and hands the decision to a person.

At least 3x improvement on the process we take on, with our fee tied to it.

Start a conversationSee how it works →
Today and rebuilt

The problem

A woman checking a paper document against her computer screen
Today

Assessment is everywhere and it is mostly manual. Skilled people spend their days reading one document against another, and every case waits in a queue for someone with the right training.

Two people can reach different answers on the same evidence, and it is hard to show afterwards why a decision was made. Volume rises, the experts do not.

A confident woman smiling at her laptop
Rebuilt

The checks your experts make every day, done by AI that shows its evidence, with a person confirming every outcome.

Where it works

Wherever an expert checks one thing against another

  • Documents
  • Voice
  • Video
  • Images
  • Live Teams calls
  • Chat and bots
Invoice 4471 against contract C 112SupplierNorthwind LtdMatches contractHours billed46 of 40 approvedHours differDelivery date12 MayPurchase orderPO 2093Evidence found
Draft outcome ready for your expert
  • 01

    Recruitment

    CVs and interview answers assessed against the job specification, with the matching evidence shown for every candidate.

  • 02

    Procurement

    Invoices checked against contracts and purchase orders, line by line, with every mismatch flagged before payment.

  • 03

    Insurance

    Claims assessed against the policy wording, with the clauses that apply and the evidence that supports them highlighted.

  • 04

    Lending and finance

    Applications checked against lending criteria and supporting documents, so each decision is consistent and explained.

  • 05

    Compliance and audit

    Evidence mapped to any standard, from ISO 9001 to your own policies, with the gaps shown in plain English.

  • 06

    Inspection and safety

    Site photos, readings and notes assessed against the checklist, wherever the inspector is working.

  • 07

    Education and training

    Written and spoken work marked against the mark scheme, with feedback a teacher reviews before it is shared.

  • 08

    Customer quality

    Calls and conversations assessed against your service standards, so every one is reviewed, not a small sample.

The work, rebuilt

What we build

  • 01

    Your expert’s rules, written down

    We work with your most experienced people to capture what they look for, so the AI checks the same things in the same way.

  • 02

    Any evidence, any channel

    Documents, voice, video, images and live calls in Teams, assessed as they arrive, at any volume.

  • 03

    Evidence you can see

    Every outcome shows the exact passage, figure or image region that decided it, highlighted on the original, so each result is transparent and explainable.

  • 04

    A person decides, everything recorded

    Your expert reviews the draft outcome, changes it if needed and signs it off. Every step is logged for audit.

Four steps

How it works

Start a conversation →
  1. Step 1

    Capture the expertise

    We agree with your experts what good looks like, what to check and when a person must decide.

  2. Step 2

    Evidence comes in

    From documents, calls, video, images and the systems you already use.

  3. Step 3

    AI assesses and shows its working

    Each case is checked against the rules, with the evidence behind every finding highlighted.

  4. Step 4

    Your expert confirms

    A qualified person reviews, decides and signs off, and every action is recorded.

3×
At least 3x

What 3x is measured against

For assessment, 3x is measured on cases assessed per expert, or the time from evidence received to a confirmed decision, against the baseline we agree before we start.

At least 3x improvement on the process we take on, with our fee tied to it.

Safe by design

Controls and governance

  • A person in charge

    Every system we build keeps a person in charge of the outcome, and every action is logged.

  • Data protected first

    Data is classified and protected before any model sees it, and access follows each user.

  • Your cloud, in country

    Built on Microsoft Azure. Deploy in Sendient’s tenant or your own Azure, AWS or Google Cloud, with data kept in-country.

  • Never trained on your data

    We never train models on your data. What you share stays yours.

Sendient holds Cyber Essentials Plus, ISO 27001, ISO 9001 and Investors in People. See our certifications

Cyber Essentials PlusISO 27001ISO 9001Investors in People

In progress ISO/IEC 42001 (AI management systems): Stage 1 complete.

See it working

Built by Sendient

  • Used in this serviceSmartRetriever

    SmartRetriever finds the right evidence across your documents and systems, with every source shown.

    See SmartRetriever →
  • SmartAssessor

    Testing, inspection and compliance. Any standard, more than 100 integrations and a mobile app for inspections on site.

    See SmartAssessor →
  • SmartEducator

    For schools, universities and professional bodies. Marks written and typed work, detects AI, tailors learning and runs oral assessment in Teams.

    See SmartEducator →
  • SmartRecruits

    Agent-led interviews in Teams, CV and job matching on meaning, screening and shortlisting, working around the clock.

    See SmartRecruits →
Good to know

Questions

Something else on your mind? Ask us directly and a person will reply.

Ask a question

Does the AI make the final decision?

No. The AI reads, checks and drafts the outcome with its evidence, and a qualified person makes and signs every decision.

How can we see why it reached an outcome?

Every finding links to the evidence behind it, highlighted on the original document, image or transcript, so anyone can follow the reasoning.

What can it assess?

Anything your experts check against a set of rules, such as CVs, invoices, claims, applications, inspections, calls or coursework, in documents, voice, video or images.

How is the fee tied to the result?

Before work starts we agree the measure and the baseline with you. Our proposition is at least 3x improvement on the process we take on, with our fee tied to it.

Related services

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    Answers from your documents, systems and records through SmartRetriever, current, cited and permission-aware.

    Read more →
  • AI process automation

    Manual processes rebuilt around agents that pull from your systems, with a person signing off what matters.

    Read more →
  • AI that leads your meetings

    More than a listener. An agent that steers the meeting like your most experienced expert, brings in the right people and facts, and sees every action through.

    Read more →

Tell us the process you want to change.

At least 3x improvement on the process we take on, with our fee tied to it.

Start a conversationsolutions@sendient.ai
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