How we work and charge

How we charge for AI work.

How we charge is simple. We agree a measure and a baseline with you first. Our fee is tied to at least 3x improvement on that measure. There is no rate card, because every process is different, and fees are agreed with each customer on a call.

At least 3x improvement on the process we take on, with our fee tied to it.

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What will be running

The working thing we are paid against.

The working thing
One process, rebuilt around agents and running on your own data, with a person signing off what matters.
Where it runs
In Microsoft Azure, in your tenancy or ours, with your data kept in-country.
How it is measured
On a measure we agree with you first, such as time per case or cases per person, against a baseline written down before we start.

The offer

A fee tied to the result.

One scope, one measure and one fee basis, all written down together before work begins.

What is included

One process and one scope
A baseline agreed in writing
A measure agreed in writing
A fee tied to at least 3x on that measure

What you provide

A named owner who can agree the measure
Access to the data that shows the baseline

What you are left with

A result you can verify
A written record of the measure and the baseline

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Today and rebuilt

Why AI work does not suit a rate card

A desk piled high with files and folders

Today

AI work is often sold by time or by programme, so you pay before you know whether it works.

A rate card for custom AI work is rarely meaningful. The value depends on your process, so the fee should depend on your result.

A cheerful man using his smartphone at home

Rebuilt

How we work and charge. We agree the measure and the baseline first, and our fee is tied to at least 3x on it.

How we charge

How we charge, and the four things we agree first

01
The measure
What improves, such as time per case, cases per person or request to completion.
02
The baseline
Where that measure stands today, written down before work begins.
03
The fee basis
Our fee is tied to at least 3x improvement on that measure.
04
The fee
Agreed with you on a call, for your process. We do not publish a rate card.

What this means for you

A clear test, agreed in advance

A clear test
You know before we start what success looks like.
A shared interest
Our fee follows the result, so we want the same outcome you do.
No surprises
The scope, the measure and the fee basis are written down together.
No worked examples
We do not quote numbers from other people’s processes, because they would not be yours.

The work, rebuilt

What our fee is tied to

01
One process
A single process chosen with you.
02
One measure
The measure that matters most to the people doing the work.
03
One baseline
Where it stands today, in writing.
04
One fee basis
Tied to at least 3x on that measure.

Four steps

How it works

Start a conversation →

Step 1
Talk
We hear about the process you want to change, on a call.
Step 2
Agree
We write down the measure, the baseline and the fee basis.
Step 3
Build
We build and run it, and you can see the result.
Step 4
Compare
We compare the result with the baseline together.

Run and improve. After go live we keep the work running and keep improving it with you.

At least 3x

What 3x is measured against

Whatever the service, 3x is measured on the process we take on, against the baseline we agree before we start. The measure changes from one customer to the next. The method does not.

At least 3x improvement on the process we take on, with our fee tied to it.

Proof from our own products

We work the same way on our own products.

These are Sendient’s own products, each built to do one job with a person in charge.

Our own product
SmartAssessor
Checks evidence against any standard, clause by clause, and shows the exact evidence behind every finding. A qualified person confirms every outcome.
Our own product
SmartEducator
Marks written and typed work against your rubric, drafts feedback for the teacher to review, and runs oral assessment in Microsoft Teams.

Safe by design

Controls and governance

A person in charge
Every system we build keeps a person in charge of the outcome, and every action is logged.
Data protected first
Data is classified and protected before any model sees it, and access follows each user.
Your cloud, in country
Built on Microsoft Azure, in Sendient’s tenant or your own, with data kept in-country.
Never trained on your data
We never train models on your data. What you share stays yours.