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AI agents

AI agents that do the work, with a person signing off what matters.

We build AI agents and AI process automation that do real work, not demonstrations. Agents read, check, draft and act inside your systems, and a person signs off what matters. We are an AI automation agency that measures the result and ties its fee to it.

At least 3x improvement on the process we take on, with our fee tied to it.

Start a conversationSee how it works →
What will be running

AI agents running one process from start to finish.

  • The working thing

    AI agents running one real process, doing the reading, checking and drafting, with a person signing off what matters.

  • Where it runs

    In your own Azure, connected to your systems through their own APIs, with every action logged.

  • How it is measured

    On the process itself, such as cases handled per person or request to completion, against a baseline agreed first. Our fee is tied to at least 3x.

We find and rank the processes worth rebuilding, then build the agents that do the work, with the controls around them.

The offer

One process, rebuilt around AI agents.

We redesign one process around agents, build and test them, and run them with a person in charge.

What is included

  • One process redesigned around agents
  • Agents built and tested to a written specification
  • Connections to the systems the process uses
  • Approval points, limits and an audit trail
  • Monitoring, so you can see what the agents did

What you provide

  • A named process owner
  • Access to the systems and data
  • The people who do the process today

What you are left with

  • Agents running the process
  • The controls and the logs
  • Documentation and training for your team
  • A measured result
Start a conversation
Today and rebuilt

Why a chat tool leaves the process unchanged

Customer service colleagues on calls at their desks
Today

A chat tool helps one person with one task. The process around it stays exactly as it was, and people still copy, check and chase by hand.

Agents that only go fast make mistakes quickly. Useful agents need limits, approvals and a record of everything they did.

A business owner leading a video call with earbuds in a bright office
Rebuilt

AI agents that do the work in your systems, with a person signing off what matters and every action logged.

One process, before and after

The same process, rebuilt

This is the shape of one process we rebuild. The steps stay recognisable. What changes is who does each one.

One process before and after
StepBeforeAfter
Receive the requestA person reads the email or form and re-keys it.An agent reads it and fills in the record.
Check itA person looks up the rules and the record by hand.An agent checks it against the rules and shows the evidence.
DecideA person decides, with little to go on.A person decides, with a draft and the evidence in front of them.
Follow upA person writes, chases and updates the record.An agent writes, chases and updates the record, and logs it.
Controls

Agents you can limit and audit

  • 01

    Approvals

    The agent drafts. A person signs off what matters, and the approval is recorded.

  • 02

    Audit trail

    Every action and every source is logged, so you can see why anything happened.

  • 03

    Permissions

    Each agent gets only the access it needs to each system, to read or to write.

  • 04

    Limits set before it starts

    Limits on what an agent may do, agreed with you before it starts, with a person in charge of every outcome.

AI process automation

Process automation that changes the work itself

We find the manual processes where AI changes the work itself, then rebuild them around agents that pull from your systems, check their work and hand the decision to a person.

  • 01

    Speed balanced with reasoning

    Each step runs on the model that fits it, from fast real-time models to private models for restricted data.

  • 02

    Agents that work around the clock

    Agents in your private cloud that keep working overnight, with every action logged.

  • 03

    Connected to your systems

    Agents pull from your systems and records through their APIs, rather than relying on copy and paste.

What agents take on

Work an agent can do for you

  • Reading documents
  • Checking against rules
  • Drafting replies
  • Updating records
  • Chasing approvals
  • Booking meetings
  • Answering questions
The work, rebuilt

What our AI agents do

  • 01

    Agents that do the work

    Reading, checking and drafting, and not only answering questions.

  • 02

    Connected to your systems

    Through their own APIs and connectors, with permissions.

  • 03

    A person signs off

    Approval points where it counts, with the decision recorded.

  • 04

    Tested before they go live

    Each agent is tried on real cases before it touches real work.

Four steps

How it works

Start a conversation →
  1. Step 1

    Pick

    We choose the process and agree the baseline.

  2. Step 2

    Design

    We decide what the agents do, what people sign off and what the limits are.

  3. Step 3

    Build and test

    Agents are built to a written specification and tested on real cases.

  4. Step 4

    Run and watch

    They go live with a person in charge and every action logged.

Run and improve. After go live we keep the work running and keep improving it with you.

3×
At least 3x

What 3x is measured against

For agents, 3x is measured on the process they run, such as cases handled per person or the time from request to completion, against a baseline we agree first. Your people work about 8 hours a day. An agent on a loop runs 24 hours a day. That is where the 3x comes from.

At least 3x improvement on the process we take on, with our fee tied to it.

How we charge →
Proof from our own products

Agents running in our own products.

Each of these is Sendient’s own product, with an agent doing the work and a person in charge of the outcome.

  • Our own product

    SmartRecruits

    Runs first interviews in Microsoft Teams, matches CVs to jobs on meaning and screens candidates, with people making every hiring decision.

  • Our own product

    SmartEducator

    Marks written and typed work against your rubric, drafts feedback for the teacher to review, and runs oral assessment in Microsoft Teams.

  • Our own product

    SmartAssessor

    Checks evidence against any standard, clause by clause, and shows the exact evidence behind every finding. A qualified person confirms every outcome.

Safe by design

Controls and governance

  • A person in charge

    Every system we build keeps a person in charge of the outcome, and every action is logged.

  • Data protected first

    Data is classified and protected before any model sees it, and access follows each user.

  • Your cloud, in country

    Built on Microsoft Azure, in Sendient’s tenant or your own, with data kept in-country.

  • Never trained on your data

    We never train models on your data. What you share stays yours.

Sendient holds Cyber Essentials Plus, ISO 27001, ISO 9001 and Investors in People. See our certifications

Cyber Essentials PlusISO 27001ISO 9001Investors in People
See it working

AI agents in our own products

  • SmartAssessor

    Testing, inspection and compliance. Any standard, more than 100 integrations and a mobile app for inspections on site.

    See SmartAssessor →
  • SmartEducator

    For schools, universities and professional bodies. Marks written and typed work, detects AI, tailors learning and runs oral assessment in Teams.

    See SmartEducator →
  • SmartRecruits

    Agent-led interviews in Teams, CV and job matching on meaning, screening and shortlisting, working around the clock.

    See SmartRecruits →
  • SmartRetriever

    The right context for every person, department, location and country, with security and privacy built in.

    See SmartRetriever →
Good to know

Questions

Something else on your mind? Ask us directly and a person will reply.

Ask a question

What is an AI agent?

Software that uses a model to read, decide and act on a task, with your systems as its tools. Ours work inside limits you set, and a person signs off what matters.

Which processes are best to automate first?

Processes with a lot of reading, checking, re-keying or chasing, where a person still needs to make the final call. We rank them with you by value and risk before we build anything.

What limits do the agents work within?

Limits on what an agent may do are agreed with you before it starts, a person stays in charge of every outcome, and every action is in the log.

How is the fee tied to the result?

We agree the measure and the baseline for the process first. Our fee follows the improvement on that measure, at least 3x.

Start here

Tell us the process you want to change.

Tell us the process you want agents to take on. A person at Sendient will reply with how it would run.

At least 3x improvement on the process we take on, with our fee tied to it.

or email solutions@sendient.aior call +44 1926 811777

Your message has been sent.

Thank you, . A person at Sendient will reply to your work email.

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Start with one process.

At least 3x improvement on the process we take on, with our fee tied to it.

Start a conversationsolutions@sendient.ai+44 1926 811777
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Contact solutions@sendient.ai+44 1926 811777
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